Data & Privacy

01Data We Collect

Dr Saab collects the following types of data to provide our services:

• Phone number (for authentication via WhatsApp or OTP)
• Profile information (name, date of birth, gender)
• Medical history and health information you provide
• Chat conversations with Dr Saab AI
• Uploaded medical documents and reports
• Usage analytics (anonymized)

02Data Storage & Security

Your data is stored securely with industry-standard protections:

• End-to-end encryption for all communications
• Secure cloud infrastructure (Google Cloud Platform)
• Firebase Authentication for identity management
• Regular security audits and monitoring
• Data isolation per user account

Download Your Data

You have the right to request a copy of all your personal data. To download your data:

04Data Retention

We retain your data as follows:

• Active account data: Retained while your account is active
• Chat history: Retained for service continuity and your reference
• Medical documents: Retained until you delete them or your account
• After deletion request: Data is permanently deleted within 30 days
• Anonymized analytics: May be retained for service improvement

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing
• Lodge a complaint with a supervisory authority